Shipping Policy

At Purevorae, we know that receiving your order is part of the full shopping experience. That is why we work to make shipping as clear, dependable, and straightforward as possible. This Shipping Policy explains how orders are prepared, shipped, and delivered after purchase.

Our Fulfillment Approach

Purevorae is built around practical, well-designed pet essentials made for everyday life.

To improve efficiency and reduce unnecessary storage and waste, some of our products may be shipped through carefully selected fulfillment partners and supplier warehouses. This allows us to offer thoughtfully sourced products while keeping operations more flexible and streamlined.

This fulfillment model helps us:

Provide stylish and practical pet products for modern homes

Maintain fair pricing without excessive retail overhead

Reduce unnecessary inventory handling and packaging waste

We appreciate your understanding and support as part of a more efficient shopping process.

1. Order Processing & Shipping Cost

Every order is reviewed and prepared with care before shipment.

Processing Time
Please allow 2–4 business days for order review, packing, and dispatch preparation.

Busy Periods
During holidays, promotional events, or other high-order periods, processing may take up to 5 business days.

Shipping Fee
We currently charge a flat shipping rate of $5.99 per order.

2. Estimated Delivery Time

Delivery times depend on the shipping destination and the fulfillment location of the item purchased.

Estimated Shipping Times

United States
10–15 business days

Canada / United Kingdom / Australia
11–16 business days

Other International Destinations
15–20 business days

Please note that these timeframes are estimates only and are not guaranteed delivery windows.

Shipping times may be affected by local carriers, customs handling, weather conditions, or seasonal demand.

3. Tracking Information

Once your order has been shipped, a confirmation email will be sent to the email address used at checkout. This message will include your tracking details when available.

Please keep in mind:

Tracking may take 1–3 business days to update after shipment confirmation

A tracking number may show limited movement at first while the package is being processed by the carrier

Delays in tracking updates do not always mean the shipment is delayed or lost

4. Customs, Duties & Import Charges

For international shipments, customs policies vary by country.

Orders may be shipped on a duties unpaid basis, which means:

Any customs duties, import taxes, or local handling fees are the responsibility of the customer

Purevorae is not responsible for customs-related delays once the parcel reaches the destination country

Import charges, if applicable, are determined by local customs authorities

For many small consumer goods, these charges may not apply, but we recommend checking with your local customs office if you are unsure.

5. Changes or Cancellations

Because orders are processed quickly after purchase, we recommend contacting us as soon as possible if you need to make a change.

If you need to update your shipping address or request an order cancellation, please contact us within 12 hours of placing the order.

Contact Email:
service@purevorae.com

Once an order has entered processing, we may no longer be able to cancel or modify it.

6. Damaged or Lost Packages

We want every order to arrive safely and in good condition.

Damaged Orders

If your package arrives damaged, please email us within 72 hours of delivery and include clear photos of the item and packaging. After review, we will help arrange an appropriate solution, which may include a replacement.

Lost Packages

If the shipping carrier confirms that your parcel has been lost in transit, we will assist by arranging a replacement when applicable.

7. Incorrect Shipping Information

Please make sure your shipping details are entered correctly at checkout.

Purevorae is not responsible for delivery issues caused by incomplete or incorrect shipping information provided by the customer. If a package is returned due to an address issue, additional shipping charges may apply before reshipment.

8. Contact Us

If you have any questions about your shipment, order status, or delivery details, please contact us:

Purevorae
7600 Edinger Ave
Huntington Beach, CA 92647
United States

Email: service@purevorae.com
Phone: (714) 842-5253

Thank you for shopping with Purevorae. We appreciate your trust and are committed to making your order experience as smooth and reliable as possible.